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Terms & Conditions

You and your means the user of, or the user or recipient of goods available on

Our, us and we means Natures International Solutions Pty Ltd (ABN 82 003 067 123) (trading as “The Herb Store”)(and may include, by definition, any third parties who assist in the provision of goods or a service.

If you do not wish to agree to the outlined terms and conditions, please refrain from using this site (

We reserve the right to make any changes to our Terms of Use and/or our Privacy Policy as we deem necessary or desirable without prior notification to you. We suggest to you, therefore, that you re-read this important notice containing our Terms of Use and Privacy Policy from time to time in order that you stay informed as to any such changes. If we make changes to our Terms of Use and Privacy Policy and you continue to use our Site, you are impliedly agreeing to the Terms of Use and Privacy Policy.


1. The Herb Store Site

Provides an online site operated by us on the Internet (the “Web”), consisting of high level information regarding our goods and an online purchase facility available via third parties (the “Site”).

2. General.

This agreement (“Agreement”) sets forth the Terms of Use and Privacy Policy that apply to the use of this Site by you. By using this Site (other than to read this Agreement for the first time), you agree to comply with all of the terms and conditions. The right to use this Site is personal to you and is not transferable to any other person or entity.

3. Information

i. Your Responsibilities

You accept responsibility for the suitability of your purchases. You are responsible for protecting the confidentiality of the information you provide at purchase and all personal information provided. You accept absolute responsibility for determining what information you provide to us.

You must:

- Keep your payment details secure at all times when in the process of making a purchase;

- use appropriate and up-to-date firewall and anti-virus software to protect your computer systems;

- accept all risk regarding the suitability of the goods for you and your body;

- seek medical advice or specialist medical advice regarding whether you may have any allergic reaction or intolerance to any of the goods and their ingredients available via this Site before consumption of the goods. is not a substitute for independent professional or medical advice and you should obtain any appropriate professional or medical advice relevant to your particular circumstances. You must exercise your own judgement and carefully evaluate the material on You acknowledge that you are entirely responsible for the information provided to us in making a purchase, and therefore the goods you actually receive post purchase request. Any decision to purchase is done at your risk and at your choice.

4. Lawful Purposes

You agree to use only for lawful purposes, and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of by any third party. This includes conduct which is unlawful or which may harass or cause distress or inconvenience to any person, the transmission of obscene or offensive content or disruption to You must not post or transmit via any unlawful, defamatory, obscene, offensive or scandalous material, or any material that constitutes or encourages conduct that would contravene any law.

5. Intellectual Property Rights

You acknowledge that all content on this Site is our intellectual property or that of a third party. You have no right to copy, reproduce, disseminate or broadcast any information, copyright material or trade marks from this Site, except for information provided to you via receipt for payment.

6. Linked Websites

We take reasonable care in linking to other websites but we have no direct control over the content presented in those websites or the availability of those websites. Any information on a linked website is provided “As Is”.

We make no representation that the material on any linked websites does not infringe the intellectual property rights or any other rights of any person. We do not authorise the reproduction of such material.

We do not endorse or recommend any links to external websites, or third party content, including products and services offered by, from or through those websites or their content.

7. Disclaimer and Limitation of Liability

We will take reasonable care in providing the information and goods through the website. We make no claims whatsoever that any of the tea, coffee, spices, pillows, herbs, trees or other goods available via the Site have any medicinal or scientifically verifiable benefits, advantages, qualities or powers.

We do not accept liability for any losses [means loss, damage, cost or expense (to any person or property) including consequential or indirect loss or any loss of profits, data or revenue] that could arise as a result of your use, including your use of this Site or a good available or received from this Site. If a problem or loss is caused by the information you provided to receive a good or because your computer was compromised in some way, we cannot take responsibility for causing the problem. We will, however, do our best to help you if we can.

This Site is made accessible on an “as is” basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to this Agreement.

This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, illness, death, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. You specifically acknowledge that we are not liable for the defamatory, offensive or illegal conduct of other users or third parties and that the risk of injury from the foregoing rests entirely with you.

In no event shall we, or any person or entity involved in creating, producing or distributing this Site or the contents of this Site and any software, be liable for any damages, including, without limitation, direct, indirect, incidental, special, consequential or punitive damages arising out of the use of or inability to use this site. You hereby acknowledge that the provisions of this section shall apply.

You agree to defend, indemnify and hold The Herb Store harmless, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including legal fees, arising out of the use of this Site or goods available on this Site.

8. Refunds

If you (the ‘customer’) fail to receive the good(s) ordered and paid for within 21 days of purchase, domestically (in Australia), and 32 days internationally (outside Australia),we will upon receipt of written notice from you, investigate the delivery delay and notify you of the expected delivery time.

If the customer is dissatisfied with the actual quality of the goods, the customer needs to return the goods that are believed to be unacceptable quality. We will assess the situation and if the goods are not of the quality that they should be, we will reissue goods of the intended quality to you.

The consumer determines prior to proceeding to the shopping basket what goods are chosen for purchase. Thus, if you chose different goods to the ones you wanted, you will not be entitled to a refund, in this scenario.

If you are totally dissatisfied with the goods you receive, please email stating what it is that you are dissatisfied about and we will make reasonable efforts to rectify the issue, or refund the monies paid where we cannot rectify the issue.

9. Termination

Without limiting the foregoing, we shall have the right to immediately terminate any accounts in the event of any conduct by you, at our sole discretion, which we consider to be unacceptable, or a breach of this Agreement.

10. General

These terms of use are governed by the laws of Victoria, Australia and you agree to submit to the exclusive jurisdiction of the courts of Victoria, Australian.

If any of these terms of use are held to be invalid, unenforceable or illegal for any reason, the remaining terms of use will continue in full force.

This Agreement and any operating rules for this Site established by us constitute the entire agreement of the parties.

Please contact us at if you have any questions, problems or feedback regarding